Not Applicable

Not Applicable

Refer to Evidence Guide

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to apply the wet foam shampoo cleaning method to carpet. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Accurate identification of the type and characteristics of the carpet.

Selection of appropriate cleaning equipment and chemicals.

Safe and efficient cleaning methods.

Outcomes achieved in relation to customer work order and company requirements.

Compliance with company and legislative requirements.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Types of carpet(s) and characteristic features.

Knowledge of the range of cleaning equipment and chemicals.

Knowledge of pre-spotting and stain removal methods.

Awareness of applicable legislation, regulations, codes of practice and industry advisory standards.

Awareness of OHS legislation and procedures.

Company management structure and reporting procedures.

Emergency response and evacuation procedures.

Injury, dangerous occurrence and incident reporting.

Knowledge of biological and viral control procedures.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

analysis of carpet suitability for wet foam shampoo method

accurate classification of soil and stains

extraction cleaning techniques

accurate selection of chemicals to suit carpet type

handling and disposing of chemicals safely

applying manual handling techniques

reading and responding appropriately to directions and safety instructions in equipment manuals and MSDS and on chemical labels

performing the mathematical calculations required for the dilution and mixing of chemicals as specified on product labels

problem solving

communicating clearly and concisely using written and verbal modes

requesting advice or further information

seeking and receiving feedback

working on an individual basis or as part of a team

sourcing, organising and recording information

customer service.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with PRMCC07A Perform basic stain removal.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or venue with carpet

access to suitable equipment and chemicals

access to personal protective equipment

access to equipment operating manuals and MSDS

work order instructions, work plans and schedules

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor.

The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Assessment of competency may be made through practical demonstration in the work environment or in a simulated work environment.

Key competency levels

There are a number of processes that are learnt throughout work and life that are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this unit of competency.

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed in alphabetical order and may be present for this particular unit.

Appropriate person(s) may include:

clients

colleagues

managers

person(s) in control of work site(s)

supervisors.

Carpet(s) may include carpet, mats and rugs made from:

mixed blends

natural fibres e.g. wool, silk and organic (plant) fibres such as cotton and sisal

synthetic fibres e.g. nylon, polypropylene, acrylic and polyester.

Chemicals may include:

acid cleaners

alkaline cleaners

neutral cleaners

solvent cleaners.

Cleaning technique(s) may include:

agitation

assisted drying

dwell time

grooming

neutralisation

pre-treatment chemical application

using extraction tool

vacuuming to prepare work site.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

rights and responsibilities of employees and employers

training (induction, refresher and new skills) materials

use of contractors

work site access security clearance procedures.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

environmental protection agency and government department regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Equipment may include:

carpet cleaning bonnets/hand bonnets

carpet drying equipment e.g. air movers or drying bonnets

carpet groomer

carpet spot cleaning kit

cloths (towelling)

extraction unit, self-contained or truck/van mounted

garbage bin

gloves

measuring equipment e.g. jug or cup

plastic coasters or polystyrene blocks

respirators

rotary or cylindrical scrubbing machine

safety goggles

safety signage

scraper or spatula

selected tools and hand tools

sponges

spray equipment (pressurised or unpressurised)

steam iron

trigger sprayers

vacuum cleaner, upright or truck/van mounted

waste recovery tank.

Hazards may include:

allergic reactions to chemicals and/or equipment, including latex allergies

biological waste

bites and stings

blood and blood-stained products

broken glass and other sharp surfaces

chemical containers and/or decanted chemical storage containers labelled incorrectly

confined/restricted spaces

contaminated clothing, materials and/or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from cables, electrical fittings (switches and lights) and untested electrical equipment

environmental impact

extremes of heat and temperature

fatigue

fire

gas

heights

human/animal waste (faeces, urine, vomit)

inadequate lighting and ventilation

infectious and zoonotic diseases e.g. scabies/Q fever

inhaling chemical fumes

leaks, spill, splash and spray

manual handling techniques including awkward and repetitive postures

mobile/vehicle hazards around plant and vehicles

moving and/or unguarded machinery and equipment

noise

occupational violence and bullying

poor manual handling techniques

poor personal hygiene practices

repetitive motion, force and vibration

synergistic chemical reactions (hazardous incompatibility or reactivity)

syringes or other sharps

ultraviolet light

underfoot conditions e.g. slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in isolated/remote environments.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

codes of practice

national industry standards

relevant Commonwealth/state/territory legislation and local government regulations that affect company operation:

anti-discrimination and diversity

availability of chemical registers/manifests

chemical controls

consumer protection

environmental protection issues

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

trade practices

workplace consultative arrangements.

Manufacturers' specifications may include:

equipment operational manuals

instructional guides

material safety data sheets (MSDS)

other resources supplied by the manufacturer (such as laminated cards, notices and wall posters)

product labels

safety instructions pre-printed on equipment.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

hazard reporting

hierarchy of hazard control procedures

injury, dangerous occurrence and incident reporting requirements

irregular blood testing (health surveillance and monitoring)

keeping access ways clear from obstruction

maintaining clear access ways

maintenance procedures for equipment and PPE

national industry standards/codes of practice

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

protection from hazardous substances, noise and dust

protection of people in the workplace

routes of entry and potential symptoms of exposure from chemicals

safety training (induction and refresher)

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals in accordance with labels

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

use, storage and maintenance of personal protective equipment and clothing.

* Also known as workplace health and safety

Personal protective equipment (PPE) may include:

ear muffs/plugs

gloves - non-permeable

goggles

high-visibility vests/clothing

overalls and other protective clothing

respirator

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Personnel may include:

client's staff

fellow workers (colleagues)

general public

venue/facility/building/shopping centre staff/management.

Rights and responsibilities of employees may relate to:

confidentiality and privacy rights

duty of care

knowing the appropriate personnel for reporting purposes

knowing the location of manuals and/or related documents

knowing the terms and conditions of own employment

knowing the workplace procedures

protection from discrimination and sexual harassment.

Rights and responsibilities of employers may relate to:

duty of care

providing a safe environment free from discrimination and sexual harassment (see relevant state and Commonwealth anti-discrimination legislation)

providing a safe workplace in accordance with OHS legislation, codes of practice, regulations and standards

providing information and training in work tasks, OHS and other employment related matters

the right to dismiss you if you (see the Commonwealth Workplace Relations Act 1996):

are negligent, careless or cause an accident

commit a criminal offence

commit acts of disloyalty such as revealing confidential information

use abusive language.

Signage and barriers may include:

physical barriers and restraints erected to restrict access to a site

signs complying with legislative requirements and/or Australian Standards warning of danger and/or adverse conditions including cleaning in progress and hazardous chemicals are in use or present in the work area.

Soil types may be wet or dry and include:

beverages (drinks)

candle wax

chewing gum

cigarette butts

dust

dye stuffs

food

grease

heavy dirt build-up

hospital waste

hydrocarbons

industrial/chemical waste

lipstick

nail polish

oil

paper

plant stains

rainwater

shoe polish

tar.

Testing may include:

burn test

chemical tests

sink/float test.

Waste may be either solid or liquid and includes:

chemicals past the expiry date

litter

obsolete equipment

packaging

soil

used containers

used or unused chemicals

used/contaminated personal protective equipment.

Work order information may include:

access to work site and egress points

budget allocations

completion times/dates

insufficient people to complete the work task(s)

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

resource requirements - equipment and materials

specific client requirements e.g. relationships with other activities, dress and presentation requirements

use of signage and barriers

work schedules

work site contact person(s)

working in isolated and remote locations.

Work restrictions may include:

amount of cleaning anticipated

client activity

employee(s) level of literacy and/or communication skills

faulty or inappropriate equipment

site hazards

skills of the work unit/team

staffing resources

time limitations.

Not Applicable

Not Applicable

Not Applicable